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Evidence Guide: MSS408002 - Audit the use of competitive tools

Student: __________________________________________________

Signature: _________________________________________________

Tips for gathering evidence to demonstrate your skills

The important thing to remember when gathering evidence is that the more evidence the better - that is, the more evidence you gather to demonstrate your skills, the more confident an assessor can be that you have learned the skills not just at one point in time, but are continuing to apply and develop those skills (as opposed to just learning for the test!). Furthermore, one piece of evidence that you collect will not usualy demonstrate all the required criteria for a unit of competency, whereas multiple overlapping pieces of evidence will usually do the trick!

From the Wiki University

 

MSS408002 - Audit the use of competitive tools

What evidence can you provide to prove your understanding of each of the following citeria?

Establish systems to monitor progress towards becoming competitive

  1. Determine agreed indicators of progress towards desired future state.
  2. Establish contribution to future state indicators by internal and external value stream contributors.
  3. Capture information showing progress towards desired future state.
  4. Analyse information to determine continued progress towards desired future state.
  5. Ensure there are systems which allow monitoring to proceed routinely.
Determine agreed indicators of progress towards desired future state.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Establish contribution to future state indicators by internal and external value stream contributors.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Capture information showing progress towards desired future state.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Analyse information to determine continued progress towards desired future state.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Ensure there are systems which allow monitoring to proceed routinely.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Identify areas of operations practice to improve in consultation with work teams and other employees

  1. Identify work teams, areas and value stream members which could be making better progress towards desired future state.
  2. Examine competitive tools being used and their contribution towards progress.
  3. Examine other work practices and their contribution towards progress.
  4. Manage required stakeholder consultations.
  5. Agree on the cause or causes of progress which is not to plan.
  6. Determine appropriate competitive tools use to improve progress.
  7. Develop an implementation plan.
Identify work teams, areas and value stream members which could be making better progress towards desired future state.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Examine competitive tools being used and their contribution towards progress.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Examine other work practices and their contribution towards progress.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Manage required stakeholder consultations.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Agree on the cause or causes of progress which is not to plan.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Determine appropriate competitive tools use to improve progress.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Develop an implementation plan.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Facilitate the improvement to operations practice across the organisation

  1. Obtain support and necessary approvals from process/system owners.
  2. Arrange for the introduction of new tools or modifications to existing tool practice as required.
  3. Arrange for skills and other infrastructure development, as required.
  4. Consult with stakeholders, including value stream members, about the impact of these changes.
  5. Manage implementation of proposed changes to tools use.
Obtain support and necessary approvals from process/system owners.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Arrange for the introduction of new tools or modifications to existing tool practice as required.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Arrange for skills and other infrastructure development, as required.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Consult with stakeholders, including value stream members, about the impact of these changes.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Manage implementation of proposed changes to tools use.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Assessed

Teacher: ___________________________________ Date: _________

Signature: ________________________________________________

Comments:

 

 

 

 

 

 

 

 

Instructions to Assessors

Evidence Guide

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1

Establish systems to monitor progress towards becoming competitive

1.1

Determine agreed indicators of progress towards desired future state.

1.2

Establish contribution to future state indicators by internal and external value stream contributors.

1.3

Capture information showing progress towards desired future state.

1.4

Analyse information to determine continued progress towards desired future state.

1.5

Ensure there are systems which allow monitoring to proceed routinely.

2

Identify areas of operations practice to improve in consultation with work teams and other employees

2.1

Identify work teams, areas and value stream members which could be making better progress towards desired future state.

2.2

Examine competitive tools being used and their contribution towards progress.

2.3

Examine other work practices and their contribution towards progress.

2.4

Manage required stakeholder consultations.

2.5

Agree on the cause or causes of progress which is not to plan.

2.6

Determine appropriate competitive tools use to improve progress.

2.7

Develop an implementation plan.

3

Facilitate the improvement to operations practice across the organisation

3.1

Obtain support and necessary approvals from process/system owners.

3.2

Arrange for the introduction of new tools or modifications to existing tool practice as required.

3.3

Arrange for skills and other infrastructure development, as required.

3.4

Consult with stakeholders, including value stream members, about the impact of these changes.

3.5

Manage implementation of proposed changes to tools use.

Required Skills and Knowledge

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1

Establish systems to monitor progress towards becoming competitive

1.1

Determine agreed indicators of progress towards desired future state.

1.2

Establish contribution to future state indicators by internal and external value stream contributors.

1.3

Capture information showing progress towards desired future state.

1.4

Analyse information to determine continued progress towards desired future state.

1.5

Ensure there are systems which allow monitoring to proceed routinely.

2

Identify areas of operations practice to improve in consultation with work teams and other employees

2.1

Identify work teams, areas and value stream members which could be making better progress towards desired future state.

2.2

Examine competitive tools being used and their contribution towards progress.

2.3

Examine other work practices and their contribution towards progress.

2.4

Manage required stakeholder consultations.

2.5

Agree on the cause or causes of progress which is not to plan.

2.6

Determine appropriate competitive tools use to improve progress.

2.7

Develop an implementation plan.

3

Facilitate the improvement to operations practice across the organisation

3.1

Obtain support and necessary approvals from process/system owners.

3.2

Arrange for the introduction of new tools or modifications to existing tool practice as required.

3.3

Arrange for skills and other infrastructure development, as required.

3.4

Consult with stakeholders, including value stream members, about the impact of these changes.

3.5

Manage implementation of proposed changes to tools use.

Evidence required to demonstrate competence in this unit must be relevant to and satisfy the requirements of the elements and performance criteria and include the ability, for one (1) or more workplaces/departments/sections, to:

critically examine existing operations and determine correlations to implementation of competitive systems and practices tools

supervise introduction of new tools or modification of the use of existing tools

integrate tools with the overall operations strategy and future state.

Must provide evidence that demonstrates sufficient knowledge to interact with relevant personnel and be able to audit the use of competitive tools, including knowledge of:

competitive systems and practices at both a strategic and tools level

best practice in implementation of competitive systems and practices tools

customer benefit as used in competitive systems and practices

ways of determining competency gaps that may act as restrictions in achieving best practice in operations

define, measure, analyse, improve and control (DMAIC) process applied to competitive systems and practices tool use

organisation desired future state in both quantitative and qualitative terms

how to measure progress towards desired future state

formal problem solving tools, including root cause analysis (RCA).

Range Statement

This field allows for different work environments and conditions that may affect performance. Essential operating conditions that may be present (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) are included.

Competitive systems and practices include one or more of:

Competitive systems and practices may include, but are not limited to:

lean operations

agile operations

preventative and predictive maintenance approaches

statistical process control systems, including six sigma and three sigma

Just in Time (JIT), kanban and other pull-related operations control systems

supply, value, and demand chain monitoring and analysis

5S

continuous improvement (kaizen)

breakthrough improvement (kaizen blitz)

cause/effect diagrams

overall equipment effectiveness (OEE)

takt time

process mapping

problem solving

run charts

standard procedures

current reality tree.

Future state includes one or more of:

process reliability

waste

health, safety and environment (HSE)

maintenance

systems.

Organisation includes:

any part of an operations or service organisation

companies, government bodies or other body of people aiming to produce a product to service a customer.

Improvements include one or more of:

the use of different or additional tools

the application of the current tools in use in a different way

a change of emphasis from ‘tools’ to an accepted part of the organisation’s culture.